Customer Service Essentials

Course Overview

Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.

Key Learning Points:

• Keys to outstanding customer service
• How to assess long term value of a customer
• Understand the impact of customer service

Course Outcomes:

• Understand the impact of poor customer service on business and public sector organisations
• Understand the benefits to you of providing outstanding customer service
• Be able to identify your connection to the organisation’s customers

Target Audience

All customer facing employees

Duration: 40 Minutes