Course Outline:
1. Where does it all go wrong?
-Misunderstandings,
-Defence
2. Conflict Handling Styles
-TKI – Thomas Kilmann
3. Face Based Negotiation
-Needs
-Loss Prevention and Repair
4. Harvard Concepts
-Interests, Problem, Objective Criteria
-ZOPA, BATNA
5. 7 Arguments
6. Power
7. Principled Negotiation
– Preparation, Opening, Exploration, Bargaining, Agreement
8. Summary
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