Soft Skills Courses your Organization Needs Now
How does CLPD Help Lawyers Advance their Career?
March 30, 2022
Soft Skills Courses your Organization Needs Now
Avoid the ‘Great Resignation’ – Retain and Attract Top Talent
April 27, 2022

Soft Skills Courses your Organization Needs Now

Soft Skills Courses your Organization Needs Now

Over the last few years workplaces have changed; managerial ‘soft’ skills that were once overlooked are now recognized as vital due to their ability to maintain organizational continuity, improve morale and increase performance.

However, while most organizations recognize their importance, they often do too little and too late, in terms of investing in training for their employees or, they invest in only the ‘hard’ skills linked to technical proficiency for a particular role, often telling managers they need to be a great manager without giving them the training to help achieve this.

Some renowned organizations though, such as Google, have investigated further into what makes a great manager and also tried to prove the opposite: “that managers actually don’t matter, that the quality of a manager didn’t impact a team’s performance”.

Their results were illuminating.

According to Google’s “Project Oxygen” (which gathered over 10,000 observations about managers, across more than 100 variables, from various performance reviews, feedback surveys and other reports) they discovered that good managers do matter as “teams with great managers were happier and more productive”.

But recognizing that managers do matter, and finding out what makes a good manager, are two separate things, so Google looked a little deeper.

They found 10 common behaviours among their top performing managers:

• Is a good coach

• Empowers team and does not micromanage

• Creates an inclusive team environment, showing concern for success and well-being

• Is productive and results orientated

• Is a good communicator – listens and shares information

• Supports career development and discusses performance

• Has a clear vision and strategy for the team

• Has key technical skills to help advise the team

• Collaborates across the whole organization

• Is a strong decision maker

These behaviours aren’t only relevant to Google – they matter to your organization too.

And, to help you get the best from your team (based on Google’s findings) we’ve put together a list of our soft skills courses your organization needs now!


1. Coaching Masterclass

Target Audience:

Any person who wants to explore an empowering and highly effective way of supporting, guiding and motivating people to achieve much more.


You will be able to use a powerful coaching process, tools, and techniques to move the people you coach closer to where their potential lies and to have more effective conversations at work. These two 2-hour interactive workshops involve theory, practice, and demonstration. These workshops should be approached with an open mind and a willingness to try powerful techniques in order to understand the true ability of others.

Areas Covered:

• Introduction to workplace coaching
• The principles of workplace coaching
• The manager as coach
• GROW model of coaching
This Coaching Masterclass offers Part 1 and Part 2. To find out more, click the relevant link.


2. Unconscious Bias

Avoid discrimination and support a culture of diversity in the workplace.
Everyone has Unconscious Biases. We may favour other people because they look or sound like us and dismiss others who are different. These thoughts may inform some or all of our decisions at work whether it is recruitment or promotion of staff or team interactions.

Target Audience:

Anyone who manages a team or who makes recruitment or personnel decisions


This interactive and thought-provoking training course provides clear explanations of what we mean by unconscious bias and its impact on organisations. It also uses scenarios and quizzes to help learners understand how they can re-evaluate their own unconscious biases and what impact it has on the workplace.

Areas Covered:

The aim of this course is to challenge biases and help you design them out of your workplace culture – which in turn will promote diversity and inclusion.

Our unique Speed-Learning function is now also built-in allowing learners to accelerate the audio without increasing the pitch, facilitating a more engaging learning experience which better matches conversational and reading speeds of learners. Speed-learning enabled, multi-lingual 24/7 accessibility makes it possible for employees to learn at their own pace and in bite-sized chunks ensuring training that best suits their own timetables with no constraint on productivity and resources.

Click the link now to learn how to create a more inclusive workplace.


3. Active Listening – Become a Better Communicator

Target Audience:

While this course focuses on active listening in the workplace, it is ideal for anyone because we could all benefit from improving our listening skills.


This Active Listening Skills course will help you improve your listening skills to build more positive and productive relationships, resolve conflicts and solve problems in the workplace and beyond. You will learn the art of remaining focused in a meeting, when listening to instructions or when in general conversation. By becoming a better listener in the workplace, you won’t need to waste time on follow-up communication as you will have all the information you need from the start. On completion of this short course, you will be able to define active listening and its main elements, understand the importance of body language and eye contact and be able to solve common problems associated with listening skills.

Areas Covered:

Increase your productivity
Resolve conflict at work and at home
Become a better problem solver

Click the link to find out more about how our Active Listening course will help your leaders become better communicators.


4. Decision Making: Options to Implementation

Target Audience:

Managers and Team Leaders


Evaluating options requires an analytic approach. This course will help you to develop useful and consistent criteria for your evaluation process. You will see how to systematically examine arguments for and against particular options and, how to help your team reach a consensus.

Areas Covered:

Learn how to evaluate decisions with a consistent criterion
Learn strategies on how to help a group reach consensus
Learn how to put together a realistic implementation plan
Learn to avoid the most common pitfalls in choosing solutions

Click here to find out more and discover how the course can help your managers, and wider team, make beneficial decisions for your organization.


Information on our extensive range of soft skills courses can be found here.

Alternatively, you can get in touch with a member of the Creative Word Training team who will be happy to help you create an individual learning schedule for your organization.